Website Care Plan

Design & Website Support Request

Tell us what needs to change, updated or built — we'll turn it into a tracked ticket with a number you can follow.

Before you start: This service is provided under your active Lion Designers Website Care Plan. Requests are reviewed and prioritized according to urgency, complexity and the availability of complete materials. Managed care does not include unlimited development. Custom programming, e-commerce functionality, branding, logo design, graphic production, copywriting, paid third-party services and other out-of-scope work may require a separate estimate. Support is provided by email and web ticket only.

1Request Type

2Instructions

3Files & Links

4Review & Submit

Your details

So we know who's asking and how to reach you.

Full name *

Please enter your name.

Company name

Email address *

Please enter a valid email.

Website URL *

Please enter your website.

Care-plan or account number (if available)

What kind of request is this?

Pick the option that best matches — this shapes the questions on the next step.

Request details

The more specific you are, the faster this moves.

Short request title *

Please give this request a short title.

Exact page URL requiring work

Page or section name

Detailed instructions *

Please describe what you need.

Current text or content

Replacement text or desired result

Desired call-to-action

Requested completion date

Requested dates are not guaranteed — timing depends on workload, complexity, and whether all required materials have been provided.

Priority *

Standard

Time-Sensitive

Urgent

Please don't include passwords or login credentials in this form. If we need access to anything, we'll reach out separately through a secure method.

Files & references

Attach anything that helps us get it right the first time.

Images & screenshots (JPG, PNG, WEBP)

For a bug screenshot, describe where on the image the problem is in the notes box below.

Notes for the images above

Documents (PDF, DOCX, ZIP)

Notes for the documents above

Short video (MP4, MOV — small clips only)

For anything longer or larger, upload it to Google Drive/Dropbox/YouTube/Vimeo and paste the link below instead.

Video or large-file cloud link

Reference or example links

Review your request

Take a quick look before sending.

Please note: This service is provided under your active Lion Designers Website Care Plan. Requests are reviewed and prioritized according to urgency, complexity and the availability of complete materials. Managed care does not include unlimited development. Custom programming, e-commerce functionality, branding, logo design, graphic production, copywriting, paid third-party services and other out-of-scope work may require a separate estimate. Support is provided by email and web ticket only.

I have provided complete and accurate instructions. I have permission to use all submitted images, videos and content. I understand that out-of-scope work may require written approval and additional payment. I understand that submitting a request does not guarantee a specific completion date. I agree to be contacted by email regarding this request.

Reminder: never include passwords in this form. We'll request access credentials separately, through a secure method, only if needed.

Request received

Your request has been received. A confirmation and ticket number have been sent to your email. Our team will review the information and contact you if anything else is required.

Track this ticket any time →

Questions first? Email info@liondesigners.com or WhatsApp +1 (954) 860-5981.